1. Returns or exchanges are accepted within 30 days from the date of purchase, provided that the original invoice is presented and the product is in its original condition and packaging, including all accessories and contents.
2. Computers, mobile phones, and home appliances cannot be returned or exchanged after being used or operated, unless a manufacturing defect is found and a report from the authorized service center is provided.
3. Water heaters and washing machines must be installed by the manufacturer’s authorized technician.
4. Health care products, all types of underwear, and hair removal or trimming devices cannot be returned or exchanged under any circumstances, in accordance with Ministry of Health regulations.
5. Custom orders, carpet rolls, and bedroom sets cannot be returned or exchanged after installation.
6. Refunds will be processed using the same payment method as the original transaction (cash or bank card).
