At Al Morshedy Marts, your order is important to us, and we do our best to ensure it arrives on time and in perfect condition.
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- Cairo & Giza: 2–3 business days.
- Other Egyptian governorates: 3–7 business days.
- Shipping costs are calculated at checkout based on your delivery address and order size.
- From time to time, we may offer free shipping promotions, which will be highlighted on our homepage or during checkout.
- Once your order has been shipped, you will be able to track the order by contacting us.
- We work with trusted local courier services to guarantee safe and reliable deliveries.
- Our courier will attempt delivery up to three times. If the order cannot be delivered, it will be returned to us, and additional shipping fees may apply for reshipment.
- If your order arrives damaged or does not arrive within the estimated time, please contact our support team within 48 hours of delivery for assistance.